Make a refund request for your subscription
Find the request window using the number of months you paid for. Count it from the purchase date and contact sonixsiptv on WhatsApp before that window closes. Identify the order clearly so it can be connected to the payment.
Paid durations and request windows
| Paid subscription | Refund window from purchase |
|---|---|
| 1 month | 3 days money-back guarantee |
| 3 months | 7 days money-back guarantee |
| 6 months | 10 days money-back guarantee |
| 12 months | 30 days money-back guarantee |
Put the purchase details in the message
- Find the payment reference and date of purchase.
- Give the paid duration and the chosen simultaneous-screen count.
- State that the message is a refund request for that order.
- Send it on WhatsApp and keep the conversation for the follow-up.
Identify any annual inclusion separately
An annual order keeps the thirty-day request window, even with its extra viewing months. Mention the included year of IBO Player Pro when describing that order. A licence paid directly to a software developer is a separate transaction and should not be confused with the subscription payment.
Keep a reference for later questions
The payment information and refund arrangement are discussed in the conversation associated with the purchase. Retain the reference provided in the reply. When a credit appears also depends on the payment service; a fixed banking timescale is not promised here.