Find the refund window for your paid term
A refund request is tied to the term you purchased, counted from its purchase date. Contact sonixsiptv on WhatsApp within that period and make clear which payment the request concerns.
The four request periods
| Paid subscription | Refund window from purchase |
|---|---|
| 1 month | 3 days money-back guarantee |
| 3 months | 7 days money-back guarantee |
| 6 months | 10 days money-back guarantee |
| 12 months | 30 days money-back guarantee |
Send an identifiable purchase request
- Find the order date and the reference for its payment.
- Include the paid months and simultaneous screens selected.
- Say directly that you are asking for a refund of this purchase.
- Send the information in WhatsApp and save the subsequent replies.
Separate viewing access from other payments
Annual extra months do not extend the thirty-day request window. Include the IBO Player Pro benefit when describing what came with an annual order. If you also paid an app developer independently, distinguish that transaction from the subscription payment so the request identifies the right purchase.
Use the conversation for follow-up
The order discussion is where the payment information and refund arrangement are addressed. Refer to the same request when asking for an update. The payment provider can affect when a credit appears, so no fixed bank processing deadline is stated on this page.